Tourism Association, affiliated to Organization of Cultural Heritage, Handicrafts and Trip became a member of two international FIA and AIT treaties in 1935 and since, besides translation and issuance of international certificates and transit license plates, has chosen (as per Geneva international conventions of 1949 and 1958) to provide automotive relief services for local and foreign tourists, as one of its inherent duties, entering urban and suburban access roads. This leaded the first automotive relief services center as one of the agencies of the Tourism Association to begin its main activities in rendering services to the cars of county’s officials. It has broadened its activities in line with the victory of Iranian Islamic Revolution including road widening and extending, increasing car production and growing public demand. For this reason, it has prioritized the role of roads in the development of country’s industry and the role of automotive relief services in the promotion of safety in country’s roads and has defined its guidelines on this basis which include encouraging the setting up of automotive relief services network – as per known standards –, taking into account most roads of the country, motivating private sector to invest in automotive technical services at urban and suburban levels, installing fixed and traveling bases in a regular manner, appropriate membership planning of automotive technical services companies, creating necessary infrastructures for intercommunication of bases rendering automotive relief services and traveling patrols responsible of helping applicants for automotive relief services, creating units to oversee and control the procedure of providing such services and founding a complete and comprehensive organizational structure.
Presenting an appropriate and complete range of services including documentation, relief services, spare parts provision and accessories thereof, execution of special projects, this center has opened a new chapter of automotive relief services across the country. Developing and advancing in qualitative and quantitative levels along with a scientific and systematic approach, it continues to provide automotive relief services with the ultimate goal of “customer satisfaction”.

Using a wide network of automotive relief centers at provincial level equipped with a relief message free phone number 09697 and radio communication systems, garages, agencies, relief centers and inspection and supervision equips at the utmost parts of the country, automotive relief services center has been able to provide standard relief services in the shortest possible time for subscribers and non-subscribers. To that end and to comply with considering standards using modern principles of management, traineeship, survey, receiving reports and feedbacks on services rendered, operation control and inspection, automotive relief services center has taken an effective step in organizing automotive relief services.
By the same token, to achieve said goals and facilitate traveling plans given the fungal increase of various relief companies, lack of corporate accountability regarding grievances and complaints of people from different classes, automotive relief services center took the responsibility of organizing relief companies and all individuals working in the field of providing relief services for all road vehicles. This responsibility was assumed with the cooperation of traffic police administration of the I.R.R. police forces (NAJA) in an agreement signed in 2008. Efforts are now being performed to take approval in cabinet.
In today's world of widespread advances in technology, people have profited of much leisure opportunities. With the benefit of relative economic prosperity, there also has been the possibility for people to fill their spare times by traveling and having a variety of recreations and always tend to do a comfort and safer trip along with relaxation. Most people like to use their own cars in order to benefit from necessary facilities to overcome their eventual difficulties. In other words, they welcome all necessary conditions to have a good trip and entertainment.
In order to respond to such desires and intentions, automotive relief center of the I.R.I. Tourism and Motoring Association has decided to adopt following measures:
- A comprehensive and organizational structure to offer a variety of services without reducing the quality and quantity of relief services.
- Providing information to the public about the quality of services rendered by automotive relief centers of Iranian Tourism and Motoring Association.
- Training relief providing individuals in regular time intervals.
- Creating units for the smart controlling of relief activities done by members.
- Creating incentives for private sector investment in order to supply road technical, repair and welfare assistance.
- Planning for maximum coverage of the main roads and byroads of the country.
- Planning of licensing process for relief companies and tools to oversee the latter.
- Creating a management structure to monitor performance of different companies under relief coverage.
- Coordinating between various road relief activities.
- Equipping relief vehicles to necessary technical and safety materials to perform emergency repairs, take preventative measures and deal with accidents.
- Preparing and approving the terms and conditions of activity of real and natural individuals applying for setting up technical road relief companies in the country and separating functions of Roads and Transportation Ministry, Industry Ministry and country Traffic Police Administration in order to control the terms and conditions approved to issuing work permit for mentioned companies and its notification to relevant sections.
- Coordinating between government agencies and private organizations concerned by technical relief (supporters of technical relief services) and automotive technical relief companies in the country for employment and cooperation.
- Formulation of conditions and characteristics of fixed and traveling repair bases and individuals given the type and characteristics of relief vehicles.
- Training about the use of safety equipment and supplies needed during relief operations.
- Preparing and estimating equipment and communication equipment (telecommunications, wireless) in fixed and traveling bases.
- Supervision and control over those functions and activities of relief providing individuals using GPS and GPRS smart systems.
- Examining 89586 Km of highways and country roads.
- Expert studying and reviewing road accidents of tourists in 29862 km of the country roads.
- Drafting standard management of automotive services in accordance with world standards in cooperation with the traffic police administration and road transport organizations.
- Compiling and preparing standard terms and conditions of automotive relief providing individuals based on their technical skills approved by the standard created in this regard.
- Exchanging of knowledge and development skills of tourism and motoring services with FIA World Organization and updating existing information in Iran.
- Organizing over 600 relief vehicles and 30 relief companies.
- Commissioning and equipping provinces with global phone numbers 09697 and 0216423.
- Obtaining global wireless license nationwide.
- Creating a reference database for all companies.
- Employing and creating appropriate businesses.
 

In order to achieve these goals, automotive relief center of the Tourism and Motoring Association operating under the name of Road Relief Providers have under cover most part of country’s access roads and axis in the most interesting and touristy provinces and try to bring and develop comfort for people and travelers. Employing relief providing individuals and companies from various provinces including Tehran - Qazvin - Zanjan - Gilan - Ardebil – West & East Azarbaijan - Qom - Semnan - Khorasan - Hamadan - Kermanshah - Lorestan - Isfahan - Yazd - Kerman - Kermanshah - Mazandaran - Sabzevar - Ilam - Neyshabur - Hormozgan - Bushehr - Kohgiluyeh and Boyerahmad - Central Province and Khuzestan, it has expanded its service range and now has become one of the few centers in the country providing technical relief services. It has already cooperated regularly and continuously with related organizations including the Ministry of Roads and Transportation, Terminals Organization, Traffic Police Administration (NAJA) - Police Forces - Emergency Center- Red Crescent and other sectors to provide safety in the country's roads.


Future plans of Automotive Relief Center of the Tourism and Motoring Association in 2010

- Follow-up of the Cabinet approval on organizing all automotive relief companies and agencies.
- Sale of various types of subscription cards to all public and private agencies and institutions.
- Expansion of the level of relief services in all access roads nationwide.
- Acceptation of agencies from across the country.
- Creation of fixed bases along the traffic police stations.
- Organization of conferences and maneuvers during special ceremonies like Imam dead anniversary, anniversary of victory of the Islamic Revolution, winter and New Year plans …
- Continuous presence at all road meetings, terminals, headquarters in charge of creating travel facilities of Police Forces and relevant organizations to develop mutual cooperation.
- Renovation of relief transportation fleet.
- Employment of rescuers, agencies, and repair shops in all axial roads of the country.
- Signing contracts with repair shops by relief agencies in all provinces.
- Construction of road conex and complex.